Privacy Policy
Last Updated: September 24, 2025
1. Introduction
Welcome to The Pear Tree ("we", "us", "our"). We are located at Valley Way, Stevenage, SG2 9DG. We are committed to protecting and respecting the privacy of everyone who visits our website or our premises.
This policy explains what personal data we collect from you, how we use it, and your rights regarding your data.
For the purpose of the UK General Data Protection Regulation (UK GDPR), the data controller is The Pear Tree. If you have any questions about this policy, please contact us at:
2. What Information We Collect
We may collect and process the following data about you:
- Information you give us:
- When you make an enquiry (e.g., for room hire or a general question via our contact form), we may collect your name, email address, and phone number.
- When you book a table, we may collect your name, phone number, email address, number of guests, and any special requests or dietary information you provide.
- When you subscribe to our newsletter, we will collect your email address.
- Information we collect automatically:
- When you visit our website, we may collect technical information, including your IP address, browser type, and information about your visit, such as pages viewed. This is explained further in our Cookie Policy.
- Information collected on our premises:
- CCTV: We operate CCTV systems at our pub for the safety of our staff and customers and for the prevention and detection of crime.
3. How We Use Your Information and Our Lawful Basis
We use your information for the following purposes based on these legal grounds:
- To manage your bookings and enquiries: To provide you with the information and services you request from us. (Lawful basis: Performance of a contract and Legitimate interests).
- To improve our website: To ensure content is presented effectively for you and your device. (Lawful basis: Legitimate interests).
- To send you marketing communications: If you have opted in (consented) to receive them, we may use your email address to send you news, events, and offers. (Lawful basis: Consent).
- For safety and security: To ensure the safety of our premises and to prevent crime. (Lawful basis: Legitimate interests).
- To meet our legal obligations: To comply with any legal or regulatory requirements. (Lawful basis: Legal obligation).
4. Sharing Your Information
We do not sell your personal data to third parties. We may share your data with trusted service providers who assist us in running our business, such as:
- Third-party booking system providers.
- IT and website support providers.
- Email marketing platforms, if you have subscribed to our newsletter.
We will also share your information with law enforcement or other authorities if required by law.
5. Data Security and Retention
We take appropriate technical and organisational measures to protect your personal data. We will retain your data for as long as necessary for the purposes it was collected for, or as long as is required by law. For example, booking information may be kept for a period to comply with financial record-keeping obligations, while marketing information will be kept until you choose to unsubscribe.
6. Your Data Protection Rights
Under UK data protection law, you have the following rights:
- The right to be informed: To know how we are using your data.
- The right of access: To request a copy of the data we hold about you.
- The right to rectification: To have inaccurate data corrected.
- The right to erasure: To have your data deleted.
- The right to restrict processing: To limit how we use your data.
- The right to object: To object to the processing of your data, particularly for marketing purposes.
To exercise any of these rights, please contact us using the details in Section 1.
7. How to Complain
If you are unhappy with how we have handled your personal data, please contact us first. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO).
8. Changes to This Policy
We may update this policy from time to time. Please check this page regularly to ensure you are aware of the latest version.
